National Communication Museum

The National Communication Museum explores how people connect through technology, from Australia’s telecommunications history to the systems and ideas shaping the future. In Hawthorn, it occupies a refurbished 1939 telephone exchange building, with some original equipment still operational. The museum’s purpose is not simply to preserve old devices, but to place communication technologies in conversation with contemporary technology and the questions they raise about connection, meaning and community.

Its heritage telecommunications collection dates back to the 1850s and has been built over more than 60 years by volunteers across Australia. Across two floors, visitors can encounter immersive rooms, interactive displays and a working step-by-step exchange, alongside contemporary technologies, activations and commissions. The museum also uses robotics and responsive AI to make complex subjects accessible, giving the collection a present-day context rather than treating it as a static display of historical objects.

The building and displays create a hands-on, exploratory setting. NCM describes itself as a welcoming space for conversation, experimentation and risk-taking, with room to consider the effects of technological change. Its dedicated Kids Hub and family programs make it suitable for children, while the education program supports schools and educators. Curious adults, students, researchers and visitors with an interest in telecommunications can also find plenty to engage with, including the contrast between familiar communication technologies of the past and the emerging tools that may influence the future.

This is a flexible choice for families, school groups, solo visitors and anyone looking for a museum experience with an interactive edge. It can also suit a date or small group outing when you want something to explore and discuss together, rather than a purely observational gallery visit. NCM is located beside Swinburne University in Hawthorn’s emerging STEAM precinct and was designed by Carr design. The museum acknowledges that it stands on the lands of the Wurundjeri Woi-wurrung people and recognises the long history of communication technologies on this continent, extending well beyond European occupation. Wheelchair access is available throughout, with a wheelchair lift, accessible and all-gender toilets, audio loops and Auslan-interpreted captions. Visitors should note that the museum is a high-sensory space, with varied noise and lighting levels.